IT
Posted 7 months ago
Job description
Role & responsibility:
- Provide L2/L3 support for all applications in production region and ensuring that all the applications are up and running before start of business.
- Troubleshoot front end application issues that requires knowledge of Splunk, unix
- Create Service Now dashboards for Incident management and tracking the overall hygiene of the ticket flow.
- Batch Trail Monitoring, analysis of the failed jobs and depending on the severity and criticality of the applications, resolving problem within SLA time.
- Coordinate application outages with different teams (Development, Database Admins & Infrastructure etc.) and third party organizations (Stock Exchanges etc.) to ensure they are resolved as per the SLAs and quality expectations.
- Root cause analysis and problem management to fix recurring issues for the applications.
- Basic troubleshooting wrt application servers, in case of distributed applications, such as taking server out of rotation, recycling and putting it back.
- Identify manual tasks and coordinating within the team to automate these or shift lift to L1 team.
- Do the impact assessment of all the new changes going in Production every weekend to ensure there is no adverse effect (Technical or Business) on the system.
- Handle complex user requests for any data required from production environment and educating team on the same.
- Interact with development teams for bug fixes, code migration etc.
- Collect system and application performance stats on daily/weekly basis and identifying the areas of improvement.
- SLA management to reduce SLA breach risks and hence, providing better outsourcing management to customer.
- Interface with client to manage different project metrics.
- Handle production releases and coordinating with different infrastructure teams for successful production deployments.onsibilities
Preferred candidate profile
Mandatory skills*
Mainframe L2/L3 prod support COBOL, JCL, DB2, VSAM, CICS. TWS, File-Aid, File Manager, Changeman, Xpeditor,
Desired skills*
Splunk, Unix basics, SRE
Appdynamics
Domain*
Wealth Management, Finance, Banking
Notice period – 0-45 Days
Role: IT & Information Security – Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT & Information Security – Other
Education
UG: B.Tech/B.E. in Any Specialization
PG: M.Tech in Any Specialization, MCA in Any Specialization
Job Features
Job Category | IT Jobs |