Mainframe Application Support

Posted 7 months ago

Job description

Role & responsibility:

Provide L2/L3 support for all applications in production region and ensuring that all the applications are up and running before start of business.
Troubleshoot front end application issues that requires knowledge of Splunk, unix
Create Service Now dashboards for Incident management and tracking the overall hygiene of the ticket flow.
Batch Trail Monitoring, analysis of the failed jobs and depending on the severity and criticality of the applications, resolving problem within SLA time.
Coordinate application outages with different teams (Development, Database Admins & Infrastructure etc.) and third party organizations (Stock Exchanges etc.) to ensure they are resolved as per the SLAs and quality expectations.
Root cause analysis and problem management to fix recurring issues for the applications.
Basic troubleshooting wrt application servers, in case of distributed applications, such as taking server out of rotation, recycling and putting it back.
Identify manual tasks and coordinating within the team to automate these or shift lift to L1 team.
Do the impact assessment of all the new changes going in Production every weekend to ensure there is no adverse effect (Technical or Business) on the system.
Handle complex user requests for any data required from production environment and educating team on the same.
Interact with development teams for bug fixes, code migration etc.
Collect system and application performance stats on daily/weekly basis and identifying the areas of improvement.
SLA management to reduce SLA breach risks and hence, providing better outsourcing management to customer.
Interface with client to manage different project metrics.
Handle production releases and coordinating with different infrastructure teams for successful production deployments.onsibilities

Preferred candidate profile

Mandatory skills*

Mainframe L2/L3 prod support COBOL, JCL, DB2, VSAM, CICS. TWS, File-Aid, File Manager, Changeman, Xpeditor,

Desired skills*

Splunk, Unix basics, SRE

Appdynamics

Domain*

Wealth Management, Finance, Banking

Notice period – 0-45 Days

Role: IT & Information Security – Other
Industry Type: IT Services & Consulting
Department: IT & Information Security
Employment Type: Full Time, Permanent
Role Category: IT & Information Security – Other
Education
UG: B.Tech/B.E. in Any Specialization
PG: M.Tech in Any Specialization, MCA in Any Specialization